Delivery | Packaging and insurance | Payment and security | Money back Guarantee | Standard Warranty | Customer Responsibility | Software | Liability | Disclaimer

Whilst Digital Camera Traders will always offer the best possible support it can to you, it is essential that you fulfil your own personal responsibilities. This document is to help with this process and forms part of your contract with us. Please contact us, on our e-mail address shown below,if anything here requires further explanation:

sales@digitalcameratraders.co.uk

Delivery

Digital Camera Traders only supply and deliver products to UK customers.

Next working day delivery is offered, but not guaranteed, on items in stock and where an order is placed before 3.00pm on Monday to Thursday. Time will not be deemed to be of the essence of this contract at any time now or in the future.

Orders placed before 3.00pm on Friday will be delivered on the following Monday (except English Bank Holidays).

Orders placed on Saturday and Sunday will be delivered on the following Tuesday (Wednesday if following an English Bank Holiday Monday).

Orders placed on a Bank Holiday Monday will be delivered on Wednesday.

All orders to Northern Ireland and The Isle of Man are sent by Royal Mail Special Delivery or a similar service.
Out of stock items will be obtained as soon as possible and then despatched by next day courier or Royal Mail as applicable.

If you wish to check likely delivery dates please email: sales@digitalcameratraders.co.uk

For security reasons we can only deliver to the cardholders/account holders address.

Packaging and insurance

We use an insured courier delivery service, which costs £10.00 including VAT

Payment

Credit and Debit cards
We accept all major credit and debit cards, including:
Visa
MasterCard
Switch
Delta
American Express

Cheque
We will also accept payment by cheque business or personal but we will not despatch the goods until cleared funds appear in our Bank account.

Bank Transfer
Bank transfers of funds will also be accepted and details of our bank account will be supplied on request.

Purchase Orders
Government and Local Authority Purchase Orders will also be accepted, but separate conditions do apply and we would ask such purchasers to contact us on the following e-mail address:

sales@digitalcameratraders.co.uk

We will not debit your card until your order is ready for dispatch.

Our Fourteen Day Money Back Guarantee.

We provide a 14 day money back guarantee if you are not satisfied with the items you have purchased. When we send you an item the box will be security sealed by us after we have checked the contents.

This guarantee is subject to the item being sealed unopened and unused and all supplied items returned to us at the purchasers expense.

General warranty information for all items.

Important Customer Responsibilities

Please read the following information thoroughly before setting-up your new equipment as it affects your warranty. Do not dispose of or damage any packaging materials at any time during the full warranty period.

Whilst the goods you have purchased may be of the highest quality, like any electrical device, it could fail at any time in the future. Please ensure that the arrangements you now personally make for such an eventuality, in combination the warranty you have received included in the price of your goods, or have purchased as an extra, are appropriate for your needs

The standard warranty included with most major hardware items guarantees that it has to be returned to Digital Camera Traders, by the customer, at the customer’s cost, we will perform the required service work promptly and efficiently, within the constraints of the availability of any required spare parts.

Test your new goods now & retain all packaging for at least thirty days from receipt.

After reading the above, please set up your new goods and operate it for sufficient time for you to be satisfied that it is fully working. Digital Camera Traders will normally replace any units either showing defects upon delivery, within the first 30 days from the date of purchase. This period starts from the purchase/despatch date.

The provision of our replacement service (or any mail order or showroom returns during the full warranty period) is subject to the owner safely returning items to Digital Camera Traders, at their expense in complete and unmarked manufacturer’s original packaging. If the manufacturer’s original packaging material is not available, under no circumstances will Digital Camera Traders collect.

You will need to make your own secure and insured arrangements for returning your goods to us under such circumstances. If your storage space is limited, flatten cardboard boxes by removing tape from the base of cartons and store the polystyrene or foam separately, but for your own benefit, do not throw boxes etc. away.

The following information is part of your DIGITAL CAMERA TRADERS warranty so please read it thoroughly before setting-up or using your new equipment. Do not dispose of or damage any packaging materials.

Customer Responsibilities

• All new major hardware items, are guaranteed for a minimum of one year from the date of purchase, unless otherwise advised

• Any major items found to be faulty within the initial 30 days of the warranty period will be replaced with new, providing our warranty procedures are adhered to

• After the above period items will be repaired or replaced at the manufacturers discretion.

In the event that you experience problems with your equipment and you need assistance, do not hesitate to contact our TECHNICAL SUPPORT DEPARTMENT by e-mail to:

support@digitalcameratraders.co.uk

Software

All items supplied with supporting software is deemed to be suitable for the purchasers computer and or operating systems. It is the purchasers’ responsibility to satisfy themselves that any item purchased will work with their equipment. The Manufacturers Helpdesk supports manufacturers software whilst in warranty not Digital Camera Traders.

If you need to return the item we will issue a returns authorisation number prior to you returning it. Which must be clearly marked on the returned box

Please pack the requested items in their original and complete, inner and outer packaging. We cannot be held responsible for any transit damage to items if they are not packaged in this way, and any subsequent repairs to correct transit damage would be chargeable.

If the problem has occurred within the first 30 days of the warranty period, your returned hardware would normally be replaced with brand new equipment. However, to enable DIGITAL CAMERA TRADERS to offer a replacement rather than a repair, the items must be in AS NEW condition. This means that the items and their packaging need to be in excellent condition, with good plastic bags, unbroken polystyrene mouldings, cardboard and foam packers where applicable and in the case of ink jet printers ink cartridges should be removed. The printed outer box in which the unit was supplied must have no handwriting or labels affixed whatsoever and must be packed in the brown outer box in which the unit was delivered.

We reserve the right to impose a handling charge for any items incorrectly returned, found to have no fault.

Liability

We hope the above clearly explains how our returns system operates.

Please carefully consider all the above information now. Do not wait until the first signs of problems, which, if they do appear, will undoubtedly come too late for remedial action to be taken. Please contact us on the support e-mail address above for specific advice as Digital Camera Traders maximum liability is specifically limited to the value of the original item(s) supplied, less usage depreciation. No claims for consequential loss can be accepted.

Please forgive us for the direct nature of the information here, but we hope you can appreciate the need for it. Subsequent use of your equipment assumes acceptance. A variable handling charge, minimum 15%, will always be made on any equipment returned, for whatever reason, in an unsatisfactory condition, or if correctly supplied by Digital Camera Traders and being accepted back at its discretion. This document does not affect your statutory rights.

Disclaimer

Any Error or omission in this web site is excepted.

All manufacturers trademarks where used are acknowledged.

NOTE: DIGITAL CAMERA TRADERS IS NOT RESPONSIBLE FOR ANY DATA HELD ON RETURNED ITEMS.

Published:
Date: Wed, 8 Oct 2003 12:09:36